Service Desk Engineer  
Ovex Technologies Pvt Ltd   More jobs from this company

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Job Title:   Service Desk Engineer
Category:   Engineering
Job For:   Student/Alumni
Total Positions:   1
Job Location:   Islamabad
Gender:   Both
Minimum Education:   Bachelors
Degree Title:   BCS/MCS
Career Level:   Entry Level
Minimum Experience:   1 Year
Required Travel:   Not Required
Salary Range:   PKR 25,000 to 35,000 per month
Apply By:   Sep 25, 2011
Job Description:

*Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
*Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
*Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
*Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage

Note: This is a permanent night shift job and timings will be 8:00pm to 5:00am

Required Skills:
* Prior experience of Microsoft Exchange, NetBackup & AD is preferred.
* Good basic understanding of Linux.
* Certification of MCSE & MCP required.
* Good understanding of how an incident Ticketing system and escalations work
* Prior technical support experience or system administration is preferred
* Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
* Be proactive in developing their own customer relations
* Have good technical knowledge of computers software & hardware.
* Be a competent presenter.
* Work well as part of a team.

Company Information
Company Name:  Ovex Technologies Pvt Ltd
Company Description:
Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.

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