| Job Title: |
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Service Desk Engineer |
| Category: |
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Engineering |
| Job For: |
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Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Both |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
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BCS/MCS |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year |
| Required Travel: |
|
Not Required |
| Salary Range: |
|
PKR 25,000 to 35,000 per month |
| Apply By: |
|
Sep 25, 2011 |
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| Job Description: |
*Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
*Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
*Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
*Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage
Note: This is a permanent night shift job and timings will be 8:00pm to 5:00am |
| Required Skills: |
* Prior experience of Microsoft Exchange, NetBackup & AD is preferred.
* Good basic understanding of Linux.
* Certification of MCSE & MCP required.
* Good understanding of how an incident Ticketing system and escalations work
* Prior technical support experience or system administration is preferred
* Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
* Be proactive in developing their own customer relations
* Have good technical knowledge of computers software & hardware.
* Be a competent presenter.
* Work well as part of a team. |
| Company Information |
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Company Name: Ovex Technologies Pvt Ltd
Company Description:
Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.
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