Warranty Specialist  
Ovex Technologies Pvt Ltd   More jobs from this company

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Job Title:   Warranty Specialist
Job For:   Student/Alumni
Total Positions:   1
Job Location:   Islamabad
Gender:   Both
Minimum Education:   Bachelors
Degree Title:   Bachelors/ Masters degree in IT required
Career Level:   Entry Level
Minimum Experience:   1 Year
Apply By:   Sep 12, 2011
     
     
 
Job Description:

This person would be focusing solely on registering the Service agreements presented by Manufacturers to partners and registration changes requested by clients and partners.

Job Description:

* Compensate managers, account executives and all salespeople engaged in the Service Registration/Activation.
* Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to internal and external customer groups..
* Ensure that all contractual terms and conditions comply with standard or approved business practices.
* Proactively manage customer information including additions, moves, and changes up-to-date within the registration and asset database.
* Retrieve registration conformations from vendors.
* Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
* Gathering missing information from Sales Rep and internal departments like part number that is to be registered, end user contact info, serial numbers, reference Order for H/W or warranty etc.
* Suggesting Sales Reps to generate RMA(Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
* Compensate managers and all salespeople engaged in the Service Renewal.
* Resolve discrepancies in contracts; coordinate contract summaries and distribution of fully executed agreements to internal and external customer groups.
* Coordinate the renewal and extension of Expiring Agreements/contracts.
* Develop the scope and specifications for professional services and other engagements
* Proactively manage customer information including additions, moves, and changes up-to-date within the contract and asset database.
* Draft and negotiate Service Agreements/contracts with partners and clients.


Required Skills:
* Knowledge and use of PC Systems and MS Office applications is a must.
* Competency in a service organization environment.
* Exceptional Time Management skills
* Team work and motivational skills
* Excellent and Fluent English Communication skills

Company Information
 
Company Name:  Ovex Technologies Pvt Ltd
Company Description:
Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clients and operational teams and three fully integrated state-of-the-art redundant facilities with certified consultants aiding customers in driving sustainable cost effective business growth.

Ovex Technologies is an ISO 9001:2008 certified company that understands the diverse technological needs and demands of an evolving global enterprise. With in-depth expertise over numerous industry verticals, we provide unified customer care and exceptional services through our collaborative customer management model. Our services portfolio includes comprehensive Outsourcing Solutions, driven by our belief in constant innovation and sustained growth.

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