Service Desk Engineer - MacAfee  
Ovex Technologies Pvt Ltd   More jobs from this company

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Job Title:   Service Desk Engineer - MacAfee
Category:   Client Services
Job For:   Student/Alumni
Total Positions:   1
Job Location:   Islamabad
Gender:   Both
Minimum Education:   Bachelors
Degree Title:   Bachelors Degree in Computer Sciences
Career Level:   Experienced (Non-Manager)
Minimum Experience:   2 Years3 Years
Required Travel:   Not Required
Salary Range:   PKR 20,000 to 30,000 per month
Apply By:   Aug 25, 2011
Job Description:
*Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
*Knowledge of MacAfee Server Support: add/modify/delete Exchange mailboxes, create new distribution lists, troubleshoot client mail issues
*Knowledge of VMware console Management in the Cloud environment.
*Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
*Review and resolve user requests and incidents via monitoring of Ticket Management System and update the system on status and resolution
*Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
*Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manager
Note: This is a permanent night shift job and timings will be 8:00pm to 5:00am

Required Skills:
* Prior technical support experience or system administration is preferred
* Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
* Be proactive in developing their own customer relations
* Have good technical knowledge of computers software & hardware.
* Be a competent presenter.
* Work well as part of a team

Company Information
Company Name:  Ovex Technologies Pvt Ltd
Company Description:
Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clients and operational teams and three fully integrated state-of-the-art redundant facilities with certified consultants aiding customers in driving sustainable cost effective business growth.

Ovex Technologies is an ISO 9001:2008 certified company that understands the diverse technological needs and demands of an evolving global enterprise. With in-depth expertise over numerous industry verticals, we provide unified customer care and exceptional services through our collaborative customer management model. Our services portfolio includes comprehensive Outsourcing Solutions, driven by our belief in constant innovation and sustained growth.

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