Service Desk Engineer  
Ovex Technologies Pvt Ltd   More jobs from this company

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Job Title:   Service Desk Engineer
Category:   Client Services
Job For:   Student/Alumni
Total Positions:   25
Job Location:   Islamabad
Gender:   Both
Minimum Education:   Bachelors
Degree Title:   Bachelors Degree in Computer Sciences
Career Level:   Entry Level
Minimum Experience:   1 Year
Required Travel:   Not Required
Salary Range:   PKR 20,000 to 25,000 per month
Apply By:   Feb 23, 2011
Job Description:

The position of Service Desk Engineer assists end-users in identifying and solving problems related to computer hardware, software and other items via the telephone and remote desktop support.

* Interface with end-users to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
* Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
* Escalate problems and requests according to established procedures.
* Research end-user problems to determine root cause.
* Perform junior administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
* Maintain accountability and ownership of issue/ request tickets.
* Provide proactive end-user management notification of problems.
* Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
* Participate in training required to develop and maintain skills necessary to support end-users.

Required Skills:
* Excellent English communication skills and ability to communicate technical information to both technical and non-technical users.
* Be proactive in developing their own customer relations
* Have good technical knowledge of computers softwares & hardwares.
* Be a competent presenter.
* Work well as part of a team

Company Information
Company Name:  Ovex Technologies Pvt Ltd
Company Description:
Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clients and operational teams and three fully integrated state-of-the-art redundant facilities with certified consultants aiding customers in driving sustainable cost effective business growth.

Ovex Technologies is an ISO 9001:2008 certified company that understands the diverse technological needs and demands of an evolving global enterprise. With in-depth expertise over numerous industry verticals, we provide unified customer care and exceptional services through our collaborative customer management model. Our services portfolio includes comprehensive Outsourcing Solutions, driven by our belief in constant innovation and sustained growth.

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