Assistant Manager Desktop Support  
i2c Pakistan   More jobs from this company

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Job Title:   Assistant Manager Desktop Support
Category:   Software Development
Job For:   Alumni
Total Positions:   1
Job Location:   Lahore
Gender:   Both
Minimum Education:   Bachelors
Degree Title:   BCS/MCS/MBA
Career Level:   Manager
Minimum Experience:   5 Years6 Years
Apply By:   Jan 20, 2011
Job Description:
* Manage desktop support activities performed by TAC teams in Lahore, Karachi, Islamabad, Panama, US office and home based team.
* Enure good support through service desk and reslove 90% issues at that point
* Provide reporting on ticket statuses and ensure that prompt support is provided by TAC teams through out the organization.
* Train team for positive and polit reply.
* Train team for with think done strategy instead of just closing ticket.
* Ticket resolution SLA needs to imporve
* Tickets classification and their permanent solution finalization
* Scheduling of TAC teams. 24*7 support the resources and identification of week areas in this regard
* Perform hardware inventory, systems upgradation activity throughout the organization.
* Imporve security and make arrangement to ensure smooth audit in feature
* Perform software inventory to ensure licensing and contract validity

Required Skills:
- Good management and reporting capabilities.
- Team management skills.
- Project scheduling and monitoring skills.
- Ability to manage resources along with shift management .
- Having knowledge about inventory management concepts.
- Ability to learn new skills and implementation of new idea.
- Initiative and motivation is a key factor.
Following certifications will be plus point for this position.
. A+

Company Information
Company Name:  i2c Pakistan
Company Description:
i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida

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